Account Manager – Bus Sales

**Positions available in London, Bicester and the Midlands**

We are looking for an Account Manager to join our team to support with proactively managing and helping manage the day to day activities of the current key accounts, in the nominated region.

The Account Manager will be accountable for managing sales and customer relations, encompassing the first interaction all the way through to the delivery of the product.

The Account Manager will be responsible for providing customer focused advice and support in line with organisational policies, procedures, and legal requirements. You will be the main point of contact for customers, handling daily queries and escalating to Commercial Director where necessary. You will work closely with the Commercial Director on, identifying appropriate tenders, managing customer daily, weekly activities and meeting and the quarterly business reviews , enhancing the customer experience, and developing market intelligence. You will build solid business partnerships across the organisation ensuring that we provide a first-class product to the customer.

You will be key in representing the customers’ views and progressing the sales strategy within the organisation.

Sales

• Contribute to the development and delivery of the sales strategy, implementing appropriate initiatives to ensure delivery of strategy.
• Promote the company the products throughout your assigned geographical area by thoroughly understanding the company products, pricing, unique selling points, industry, and position the business to match customers’ needs and expectations.
• Support the design and implementation of first-class products into the marketplace, by feeding back clearly the customers wants, expectations and demands.
• Identify and originate cross-selling opportunities into Part and Services.
• Prepare and present technical presentations demonstrating how the product will meet the customer requirements.

Customer engagement

• Be a hands on support to our customer at sign-off and in depot as a point of help and advice on product
• Be responsible for successful presentation and handover of product
• Co-ordinate the handover and any issues raised at this stage and ensuring acceptance is fully complaint for invoice and delivery.
• Assist with handover of vehicles to the depot, and ensuring and issues known or raised are communicated and delivered through the business and product improvements are realised in the delivered product.
• Ensure First Class Service and assistance is given to the customer at each level from depot to boardroom is given
• Identify and respond to all opportunities in a timely and efficient manner and work with internal stakeholders
• Act as the key customer liaison to aid the completion of all specifications and tenders, ensuring that they are deliverable.
• Establish and maintain personal strong, long lasting customer relationships.
• Provide timely and accurate responses to customer, ensuring that they are kept abreast of the progress of their order utilising the most appropriate mechanism – verbal or written updates or factory visit.
• Co-ordinate customer visits either at customer location or factory visits and assist other members of the sales team with visits as and when required.
• Maintain effective relationships with both internal and external customers and gains both trust and respect.
• Take an active role in resolving customer’s queries and complaints in line with company policy. At all times maintaining the company’s ethos on customer satisfaction, without allowing the customers to take undue advantage.

Reports / Sales IT Systems

• Generate reports consisting of:
• Customer Issues Log Progress
• Monthly Customer Review Meetings
• Weekly Project Calls
• Sign-off Feed back
• QBR reports and data
• Any customer field information relating to our or our competitors products in the field

General

• Ensure that you treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
• We are committed to equality of opportunity and to selection based on merit. You are required to adhere to and promote the Equal Opportunities Policy throughout the course of your employment.
• This role requires access to highly sensitive and confidential information and as such carries a very high expectation to maintain confidentiality/integrity at all times.
• You must maintain high standards of personal accountability.
• You must follow the training received when using any work items provided.
• You must co-operate with others on health and safety and not interfere with, or misuse, anything provided for their health, safety, or welfare.
• You must take care of your own health and safety and that of people who may be affected by what you do (or do not do).
• You must comply with the no smoking policy.
• Staying away from home on occasions will be necessary to meet the requirements of the role.