Operations Director

We are a leading provider of advanced inspection equipment solutions, delivering precision-engineered metrology systems designed to meet the highest technical and business standards. With manufacturing in China, assembly operations in the US, Europe and Asia, a research and development center located in the headquartered in France, we operate as a global organization with a focus on innovation, quality, and customer satisfaction. We are a fully own company founded by two nuclear physicists, still active nowadays, and became the worldwide leader in the extrusion area by imposing our unique measurement solution.

Position Overview:

Reporting directly to the CEO based in France, the US Operations Director will lead and manage a US team across three key areas: technical project delivery, assembly workshop, and aftersales services. This critical leadership role ensures inspection equipment is delivered to customers with the right technical specifications, build quality, timing, and cost while also overseeing installation, commissioning, and maintenance. The role will also involve growing the team in line with increasing US sales, ensuring scalability and operational excellence.

Key Responsibilities:

Leadership & Team Management:

• Lead, manage, and develop a team responsible for technical project delivery, assembly operations, and aftersales services.
• Build and expand the team to align with increasing US sales, ensuring the capacity to meet customer demand.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Set clear objectives for the team, monitor performance, and provide mentorship and guidance.

Technical Project Delivery:

• Oversee the planning and execution of technical projects, ensuring on-time and on-budget delivery to customer specifications.
• Collaborate with customers and internal teams to define and confirm technical requirements.
• Ensure effective communication and coordination across all project stakeholders.

Assembly Workshop Operations:

• Manage assembly operations in the US, ensuring efficient processes and high build quality.
• Implement and maintain robust quality control and assurance procedures.
• Optimize resource allocation to meet delivery deadlines.

Aftersales Support:

• Oversee the installation, commissioning, and maintenance of inspection equipment at customer sites.
• Develop and refine aftersales service processes to ensure maximum equipment uptime and customer satisfaction.
• Address customer feedback and implement improvements in service delivery.

Strategic & Operational Excellence:

• Develop and implement operational strategies to optimize cost, quality, and delivery performance.
• Monitor and report key performance indicators (KPIs) to track progress and identify areas for improvement.
• Ensure compliance with health, safety, and regulatory standards.